Please read this Privacy Policy carefully. It explains how dood11 ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who access or use the dood11 platform. By creating an account on dood11, you acknowledge that you have read and understood this policy and consent to the data practices described herein.

1. Who We Are

dood11 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The Company acts as the data controller in respect of personal data collected through the dood11 platform. For any data-related enquiries, contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register a dood11 account or interact with our platform, you may provide the following categories of personal data:

  • Identity data: Full name, date of birth, National Identity Card (NID) number, passport number, or birth registration certificate details.
  • Contact data: Email address, mobile phone number, and residential address including city and district within Bangladesh.
  • Payment data: Mobile banking account identifiers for bKash, Nagad, Rocket, or Upay; bank account details for BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, or other linked institutions. We do not store full payment credentials — only the reference identifiers necessary to process transactions.
  • Account credentials: Username and an encrypted representation of your password. We never store passwords in plain text.
  • Verification documents: Scanned or photographed copies of identity documents submitted as part of our Know Your Customer (KYC) process.

2.2 Information Collected Automatically

When you access the dood11 platform, certain data is collected automatically through standard web and app technologies:

  • Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
  • Usage data: Pages visited, games played, bets placed, session duration, click-stream data, and features accessed within the platform.
  • Transaction data: Details of all deposits, withdrawals, wagers, winnings, bonus credits, and adjustments applied to your account.
  • Cookie and tracking data: Small data files stored on your device that help us maintain your session, remember your preferences, and analyse platform performance. See Section 9 for our full Cookie Policy.

2.3 Information From Third Parties

In certain circumstances, dood11 may receive information about you from third parties, including:

  • Payment processing partners (e.g., bKash, Nagad) confirming the status and outcome of a transaction.
  • Identity verification service providers who assist with KYC and anti-fraud checks.
  • Game content providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, who may share session and game-play data for settlement and dispute-resolution purposes.

3. How We Use Your Information

dood11 processes your personal data for the following purposes, each of which is supported by a legitimate legal basis:

Purpose Legal Basis
Creating and managing your player account Contract performance
Processing deposits and withdrawals Contract performance
Verifying your identity and age (KYC) Legal obligation
Detecting and preventing fraud, money laundering, and abuse Legal obligation / Legitimate interest
Delivering responsible gaming tools and interventions Legal obligation / Legitimate interest
Sending transactional and account-related communications Contract performance
Sending promotional and marketing communications Consent (opt-in required)
Improving platform performance and user experience Legitimate interest
Complying with applicable laws and regulatory requests Legal obligation

Where dood11 relies on your consent as the legal basis for processing (for example, sending marketing emails or SMS promotions), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

4. How We Share Your Information

dood11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

4.1 Service Providers

We engage carefully selected third-party service providers to assist in operating the dood11 platform. These include payment processors, KYC and identity verification providers, cloud hosting partners, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

4.2 Game Content Partners

Certain game-play data is shared with our licensed game content providers — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — for the sole purposes of game delivery, result settlement, and dispute resolution. These providers operate under their own privacy frameworks and are required to handle data responsibly.

4.3 Legal and Regulatory Disclosures

dood11 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by applicable law or where we believe disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of dood11, its players, or the public; or (c) detect, investigate, or prevent fraudulent or illegal activity.

4.4 Business Transfers

In the event that dood11 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on the platform if such a transfer results in a material change to this Privacy Policy.

5. Data Retention

dood11 retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal and regulatory obligations. The following general retention periods apply:

  • Active account data: Retained for the full duration of the account relationship.
  • Closed account data: Retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering, fraud-prevention, and compliance requirements.
  • Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
  • KYC and identity documents: Retained for a minimum of five (5) years after the end of the account relationship or the completion of the relevant transaction.
  • Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of that consent.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

6. Data Security

dood11 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our platform.
  • Encrypted storage for all sensitive data at rest, including identity documents and payment reference data.
  • OTP-based two-factor authentication for account login and sensitive account actions.
  • Role-based access controls that restrict access to personal data to authorised personnel on a need-to-know basis.
  • Regular security audits and penetration testing to identify and remediate vulnerabilities in our platform infrastructure.
  • Incident response procedures to detect, contain, and notify affected parties in the event of a data security incident.

While dood11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for logging out of your account after each session, particularly on shared devices.

7. Your Rights

As a dood11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe and no later than thirty (30) days from receipt of the request.

  • Right of access: You may request a copy of the personal data dood11 holds about you.
  • Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
  • Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that erasure requests may be declined where retention is required by law or for fraud-prevention purposes.
  • Right to restrict processing: You may ask dood11 to pause the processing of your data while a dispute about its accuracy or the lawfulness of processing is resolved.
  • Right to data portability: Where processing is based on your consent or on contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.
  • Right to object: You may object to processing based on legitimate interests, including profiling, where your particular circumstances justify it.

8. Children and Minors

The dood11 platform is strictly intended for adults aged 21 years or older. dood11 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal data, we will immediately close that account, delete the associated personal data, and cancel any pending transactions or winnings. If you believe a minor has registered on dood11, please notify us immediately at [email protected].

9. Cookie Policy

dood11 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our platform. The categories of cookies we use are as follows:

  • Essential cookies: Strictly necessary for the platform to function. These enable session management, login authentication, and security features. They cannot be disabled without affecting core platform functionality.
  • Functional cookies: Remember your preferences such as language, currency display, and last-visited game category to personalise your experience on return visits.
  • Analytics cookies: Help us understand how players interact with the platform by collecting aggregated, anonymised usage data. We use this information to improve navigation, game discovery, and overall platform performance.
  • Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our advertising campaigns. These are only activated where you have provided explicit consent.

You may manage your cookie preferences at any time through your device browser settings. Please note that disabling certain cookies may impair the functionality of some platform features. dood11 does not use cookies to collect sensitive personal or financial data.

10. Third-Party Links

The dood11 platform may contain references to our licensed game content partners and payment providers. dood11 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any external service you interact with in connection with your dood11 account.

11. Changes to This Privacy Policy

dood11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the platform. The date at the top of this policy reflects the most recent revision. Your continued use of dood11 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how dood11 is protecting your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dood11 holds about you, please contact our support team:

Email: [email protected]
Response time: Within two (2) business days (Bangladesh Standard Time, UTC+6)

For responsible gaming support or to request self-exclusion, please visit our Responsible Gaming page or contact us directly at the email address above.